Covid-19, Coronavirus - Our Action Plan
19-03-2020
Considering the Coronavirus outbreak and following UK Government guidelines, Micro-Epsilon UK has introduced precautionary measures to protect its staff and customers in the challenging times ahead.
Most importantly - we are still OPEN for business and hold a large stock of many of our products. Whilst public travel IS restricted the movement of goods is NOT so deliveries are still possible.
However, the way we conduct business will have to change and we will adapt to the current circumstance. Indeed, most of our customers have already put into place restrictions on external site visitors. Therefore, we are implementing the following actions.
- UK Office: Operated by minimum staff to facilitate basic operation and maintain social distancing protocols.
- Customer Support: In most cases our products work reliably without intervention. We can support customers with remote services and dial in options where needed. A request for support can be made in the usual way by emailing info@micro-epsilon.co.uk this is a monitored inbox and your enquiry will be passed to the most relevant engineer for support.
- External Sales Staff: No customer site visits until further notice. Working from home, contactable by their mobiles and usual email address. Our external team have full product demonstration capabilities at their home office and can provide demonstrations by video conferencing.
- New Enquiries: As always customers and prospective clients can contact us in the usual way by email info@micro-epsilon.co.uk, online, or phone +44 151 355 6070. Your enquiry will be directed to the relevant person for action.
Micro Epsilon UK Limited is an innovative company that develops and manufactures high performance measurement sensors and systems for displacement, thickness, temperature and colour measurement tasks. Our customers include many of the world largest brands.
With over 50 years’ experience of supplying solutions to instrument manufacturers, we have a vast portfolio of proven sensor installations, reducing the risk for your sensor selection.
We thank you for your understanding and will keep you updated on our plans as and when further changes need to be made or implemented.
Yours faithfully,
Mr Christopher Jones, BEng(Hons), MA
Managing Director
